Age Verification Requirements
NanoEcig takes age verification seriously. As required by federal law (Tobacco 21 law), we verify that all customers are 21 years of age or older before processing any order.
Our Verification Process:
- At Checkout: During the checkout process, you will be asked to confirm that you are 21 years of age or older.
- Third-Party Verification: We use a secure third-party age verification service that cross-references your name, date of birth, and address against public records and government databases.
- ID Verification: If our automated system cannot verify your age, we may request a photo of your government-issued ID (driver's license, passport, or state ID). All information is transmitted securely and used only for age verification purposes.
- Adult Signature Required: All packages require an adult signature (21+) upon delivery. The carrier will check a valid ID before releasing the package.
Why This Matters: Preventing underage access to nicotine products is our responsibility as a licensed retailer of vaping products. These measures are in place to protect minors and comply with federal and state regulations.
If you have questions about the age verification process, please contact our support team. We are happy to help.
Frequently Asked Questions
Q: What happens if my age cannot be verified automatically?
If our automated third-party verification is unable to confirm your age, we will request a photo of your government-issued ID (driver's license, passport, or state ID). This is a secure process—your ID is used solely for verification and is not stored. Once verified, your order will proceed normally. If you have issues, contact our support team or see our How to Place Your First Order guide for steps.
Q: Why do you need my date of birth and address for verification?
We require your date of birth and shipping address to cross-reference against public records and government databases. This helps us confirm you are 21 or older, as mandated by the federal Tobacco 21 law and the PACT Act. It also ensures your package is delivered to the correct location for adult signature. For more on regulations, see our FDA Regulations & Compliance article.
Q: Do you store my ID or personal information after verification?
No. All ID photos and personal data are transmitted securely and used only for the one-time age verification process. They are not stored, shared, or used for any other purpose. We prioritize your privacy. For tips on responsible usage, check our Responsible Vaping Guide.
Q: Can someone else sign for my package if I am not home?
Yes, but the person signing must be at least 21 years old and present a valid government-issued ID. The carrier will check the ID before releasing the package. If you cannot be present, ensure a legal-age adult is available. For more details on delivery, see our US Shipping Information & Delivery Times.
Q: Is age verification required for every order?
Yes, every order placed on NanoEcig requires age verification, regardless of order size or customer history. This is to comply with federal law (Tobacco 21) and state-specific regulations. It also applies to all nicotine products, including disposable vapes. For beginners, see our Best Disposable Vapes for Beginners guide.
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