🚚 International Shipping Policy

NanoEcig primarily serves customers within the United States. However, we do offer limited international shipping to select countries. Here is what you need to know:

Countries We Ship To:

• Canada: Yes, available. Delivery times: 7-14 business days. Additional customs fees may apply.
• United Kingdom: Yes, available. Delivery times: 7-14 business days. VAT and customs charges may apply.
• European Union: Limited availability. Please contact support before ordering for EU destinations.
• Australia & New Zealand: Yes, available. Delivery times: 10-21 business days.
• Other International: Contact our support team to inquire about shipping to your country.

Important Notes for International Orders:

• Customs & Import Fees: International orders may be subject to customs duties, taxes, and import fees upon arrival. These charges are the responsibility of the buyer. NanoEcig is not responsible for customs clearance delays or fees.
• Customs Declarations: We are required by law to accurately declare the value and contents of all international shipments. We cannot mark packages as "gifts" or undervalue items.
• Restricted Products: Some products may be restricted in certain countries. It is the buyer's responsibility to ensure the ordered products are legal in their destination country.
• Shipping Times: International delivery times vary depending on the destination and customs processing. Delays at customs are beyond our control.

For international shipping inquiries, please contact our support team at support@nanoecig.com for assistance.

Frequently Asked Questions

Q: How long does international shipping take?

Estimated delivery times vary by destination: Canada and the UK typically take 7-14 business days, Australia and New Zealand 10-21 business days. Please note that these are estimates and do not include potential delays at customs. For more details on tracking your order, refer to our Order Tracking Guide. Delivery times may also be affected by holidays or other factors beyond our control.

Q: Are there any additional fees I should expect?

Yes, international orders may be subject to customs duties, taxes, and import fees levied by your country. These charges are the buyer's responsibility. We are required by law to accurately declare the value and contents, and we cannot mark packages as gifts. Please check with your local customs office for an estimate of potential fees before placing an order.

Q: Can I order from a country not listed?

If your country is not listed above, please contact our support team at support@nanoecig.com. We may be able to arrange shipping to certain additional destinations on a case-by-case basis. Availability is limited, so we recommend reaching out before placing an order. For help placing an order, see our How to Place Your First Order guide.

Q: Are there any product restrictions for international shipments?

Some products, especially those containing nicotine or batteries, may be restricted in certain countries. It is your responsibility to ensure that the items you order are legal in your destination country. We recommend reviewing your local laws and regulations. For a better understanding of what products we offer, explore our Flavor Profile Guide and Nicotine Strengths Explained.

Q: What if my package is delayed at customs?

Customs processing times vary by country and are beyond our control. While we strive to expedite shipping, we cannot guarantee specific delivery dates for international orders. If your package is delayed, please contact your local customs office for more information. You can also track your shipment using our Order Tracking Guide. For further assistance, reach out to our support team.